All You Need

To Know

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Shipping

Policy

We ship your UVCBOX as soon as your order is processed. We take pride in packaging and shipping quickly. The same level of efficiency we put into manufacturing goes into getting your order to you fast. We ship using Standard/International USPS , UPS and FedEX.

Please note, due to Covid-19, USPS and other couriers are experiencing delays in processing shipments. Currently non essential items are being delayed by shippers. We have no control over shipping times. We apologize for the inconvenience, please bear with us during this pandemic. 

UVCBOX Light Pro  2-3 weeks from order date.
UVCBOX Gun Plus  2-3 days from order date.

UVCBOX Air  Sold Out.

UVCBOX HVAC  2 weeks from order date.

UVCBOX Cube  Temporarily sold out.

UVCBOX 4 Pro+  1-3 days from order date.
UVCBOX Robot  1 week from order date.

 

Refund & Exchange

UVCBOX always gives you a hassle free refund or exchange.

 

We create a high quality product because we care about making your life better. We are confident that you will love UVCBOX as much as we do. We back our commitment to your satisfaction with a 5 Day Money Back Guarantee. We want you to be happy so if you are not completely satisfied we work hard until you are. 

 

If by chance your UVCBOX arrives damaged or defective or if for any reason you are not fully satisfied please email hello@uvcbox.com. We will take it back and quickly send you a replacement. You will get a Return Merchandise Authorization Number (RMA#) along with shipping instructions. Simply return it in the same new condition as it arrived in with the original packaging and accessories. Refunds can only be processed once items are returned. Once we receive it we will promptly process your refund, no questions asked. 

 

5 Year

Warranty

UVCBOX offers a 5 Year limited manufacturers warranty covering all components.

 

Our Research and Development Team is always creating, innovating and improving UVCBOX technology to make it the best it can be. If there is any issue with your device email to hello@uvcbox.com for an RMA# and shipping instructions. 

 

Our five year coverage protects you from all manufacturing defects and faulty components inside the device. Warranty does not cover misuse of device and damage from liquids, drops or any other non-intended uses. We will replace your UVCBOX with a brand new unit, never refurbished. Simply send it back in original packaging with accessories. We will quickly and efficiently take care of the rest.

We are Fanatical About Customer Care Support

You will get a Dedicated Account Manager who will be available and happy to help you   Eight Days a Week

* We are fanatical about support. All emails are answered within 24 hours. Please check your Spam/Junk folder.

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