All You Need

To Know

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We're happy

to help!

 
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Shipping

Policy

We ship your UVCBOX as soon as your order is processed. We take pride in packaging and shipping quickly. The same level of efficiency we put into manufacturing goes into getting your order to you fast. We ship using Standard/International FedEX.

Please note, due to Covid-19, USPS and other couriers are experiencing delays in processing shipments. We charge shipping rates once packages are delivered. The rates for USA continental including Hawaii. Full insurance on packages is required and must cover the full value. $5.50/ $100. Each item is shipped individually. 

UVCBOX Light Pro  $231.73
UVCBOX Gun Plus  $187.30

UVCBOX Air  $322.18

UVCBOX HVAC  $190.40

UVCBOX Cube  $304.20

UVCBOX 4 Pro+  $19.10
UVCBOX Robot  Custom quote

 
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Refund & Exchange

UVCBOX allows you to return or exchange products. 

 

We create a high quality product because we care about making your life better. We are confident that you will love UVCBOX as much as we do. We back our commitment to your satisfaction with a 5 Day Money Back Guarantee. Our policies page includes restocking and other fees for payment plans. We want you to be happy so if you are not completely satisfied we work hard until you are. 

 

If by chance your UVCBOX arrives damaged or defective or if for any reason you are not fully satisfied please email hello@uvcbox.com. We will take it back and quickly send you a replacement. You will get a Return Merchandise Authorization Number (RMA#) along with shipping instructions. Simply return it in the same new condition as it arrived in with the original packaging and accessories. Refunds can only be processed once items are returned. Once we receive it we will promptly process your refund, no questions asked. 

 
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up to 5 Year

Warranty

UVCBOX offers up to a 5 Year manufacturers warranty covering all components.

 

Standard 1 year warranty on all products, coverage protects you from all manufacturing defects and faulty components inside the device. 

 

UVCBOX 5 YEAR Our five year Warranty is renewable every year. Coverage includes physical damage replacement for all products - unlimited replacement. Shipping charged separately and additionally for each replacement. Warranty covers single product. Extended warranty not available for 4Pro+. HVAC product warranty is standard 10 years. 

CARESACT complimentary warranty ends September 14, 2021.

Monthly : $ 59.99
Yearly: $ 547.77
Additional 20% discount for association partner members when billed yearly.

All communication must be done through hello@uvcbox.com ticketing

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Rebate 
Process

UVCBOX guarantees all rebates. 

 

If you purchased with a pre-approved rebate through an association membership or directly from UVCBOX the rebate is guaranteed even if not approved.

UVCBOX will hold the Rebate amount before the rebate. You pay the rebate amount and receive the order. Once processed UVCBOX will bill your card on file for the balance of the rebate approximately 30 days prior to the rebate check being sent to you.

Please note the rebate check can only be issued to the original purchasers name and address.  If a rebate is not claimed and approved you will be responsible for the full amount due. So for example:

You purchased 1x product
You will be billed the amount minus rebate and receive the order
Rebate is approved
You will be billed for the balance of the original cost
Within 30-60 days you will receive your rebate check in that amount +$25 for processing.

Any rebates that are not paid prior to rebate date will be put in collections.

Example:
Original Bill: $2,000

You Pay: $1,000 (preauthorized rebate)
Rebate is approved
You are billed $1,000 as the balance
You are issues a rebate check for $1,025.  

If you need any assistance filing out rebate documentation please contact helllo@uvcbox.com 
 

Refunds and Exchanges.gif

Refund & Exchange

UVCBOX allows you to return or exchange products. 

 

We create a high quality product because we care about making your life better. We are confident that you will love UVCBOX as much as we do. We back our commitment to your satisfaction with a 5 Day Money Back Guarantee. Our policies page includes restocking and other fees for payment plans. We want you to be happy so if you are not completely satisfied we work hard until you are. 

 

If by chance your UVCBOX arrives damaged or defective or if for any reason you are not fully satisfied please email hello@uvcbox.com. We will take it back and quickly send you a replacement. You will get a Return Merchandise Authorization Number (RMA#) along with shipping instructions. Simply return it in the same new condition as it arrived in with the original packaging and accessories. Refunds can only be processed once items are returned. Once we receive it we will promptly process your refund, no questions asked. 

We are Fanatical About Customer Care Support

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You will get a Dedicated Account Manager who will be available and happy to help you

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* We are fanatical about support. All emails are answered within 24 hours. Please check your Spam/Junk folder.

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